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Returns

Free Returns
In case you are not 100% satisfied with your purchase you can return your order for up to 30 days. Simply contact us and we will be happy to organise collection from you FREE of charge.

Free returns are available from all UK Mainland delivery postcodes.
For all other areas we can offer this service at very competitive rates, please contact us for more information.

Phone: +44 (0) 1258 444944
Email: hello@urbaboxx.co.uk

Returns from Non UK Mainland including Scottish Highlands and Northern Ireland
You can return your order for up to 30 days. If you need help, please contact us and we can organise a return collection at your cost.


Money-Back Guarantee
Our Money-Back-Guarantee means that we guarantee you a full refund of the product value you return for 30 days from the day you received delivery. No questions asked.

The only requirement is that the goods are returned to us in fully resalable and unused condition. Your statutory rights remain unaffected. For details see our Terms & Conditions.


Returns Procedure

Returning products is straightforward:

  1. Fill in the Return Request below.
  2. We will then email you a return acknowledgement letter. 
  3. Print off this return acknowledgement letter. and include it in the packaging in which you are placing the item/s to be returned.

Returns should be authorised up to 30 days from the day of delivery to you. All refunds will be processed within 48 hours from the day the return was received by our warehouse. Refunds will be made via the payment method and to the account holder or card number originally used for the purchase. Your statutory rights remain unaffected.

Returns must be authorised before you send the item(s) back to us.

 

Cancellation - Consumer Contract Regulation

If you are a Consumer you have the right under the Consumer Contract Regulation to cancel your order or parts of your order you bought from us for a full refund. If you wish to cancel your contract with us you can do so without giving us any reasons within 14 days from the day of delivery. You can fill in this cancellation form or contact us. The goods must be unused and in saleable condition.


Return Request Form

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